---
title: "Contact Xata"
source: "https://xata.io/contact"
---

# Contact Xata

Xata is built by Xatabase, Inc. Whichever way you reach us, you will get a reply from the team that works on the product.

## Support

For help with your databases, branches, billing, or anything that is not behaving the way you expect, open a ticket through our [support form](https://xata.io/contact-support) or email [support@xata.io](mailto:support@xata.io). Include your organization and project name so we can find your resources quickly.

If you want to check whether something is broken before writing in, our live service status is published at [xatastatus.com](https://www.xatastatus.com).

## Sales

For pricing questions, volume or enterprise plans, procurement, and bring-your-own-cloud deployments, email [sales@xata.io](mailto:sales@xata.io). You do not need to talk to us to get started: every plan is self-serve, and you can [create an account](https://console.xata.io/signup) and run a database without speaking to anyone.

## Security

To report a vulnerability or ask about our controls, email [security@xata.io](mailto:security@xata.io). Please do not file security reports through the public support form. Our practices are described on the [security page](https://xata.io/security).

## Privacy and legal

For data protection requests, including access and deletion, email [privacy@xata.io](mailto:privacy@xata.io). Our [privacy policy](https://xata.io/privacy) explains what we collect and why. For contractual or legal questions, including our [terms of use](https://xata.io/terms) and [service level agreement](https://xata.io/service-level-agreement), email [legal@xata.io](mailto:legal@xata.io).

## General enquiries

For press, partnerships, or anything that does not fit above, email [info@xata.io](mailto:info@xata.io).

## Postal address

Xatabase, Inc., 584 Castro St #2144, San Francisco, CA 94114, United States

## Documentation and community

Most questions are answered faster by the [documentation](https://xata.io/docs). If you are building against our API, the contract is published at [/.well-known/api-catalog](https://xata.io/.well-known/api-catalog), and you can read more [about the team](https://xata.io/about) behind Xata.